Returns & Exchanges

At Snake River Farms, we stand behind the quality of our American Wagyu beef and Kurobuta pork; if your order does not arrive in perfect condition, please contact us within 15 days for a resolution.

1

Inspect Your Delivery

Upon arrival, immediately check your package for any signs of damage or thawing to ensure the product meets our rigorous safety and quality standards.

2

Document Issues

If there is a problem with your order, take clear photographs of the product, packaging, and shipping label to help our team process your claim quickly.

3

Contact Customer Support

Reach out to our Experience Team via our online contact form or phone with your order number and documentation to initiate a refund or replacement request.

4

Resolution Policy

Because our products are perishable, we do not require physical returns; instead, we will issue a credit or ship a replacement once your claim is verified.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing